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Talent Scout at Winfort
Views:1995 Applications:132 Rec. Actions:Recruiter Actions:16
Training Manager - Customer Experience - BFS/BPO (4-14 yrs)
Experience:
- Proven, results based, experience in training and training leadership preferably in the technology operations sector with dynamic, fast-growing organizations
- Deep understanding of training program design, implementation, delivery methods and processes
- Strong ability to analyze existing programs for gaps and improvement opportunities then develop and implement strategies to drive clear business impact through training
- Strong communication and influencing skills, experience working with global virtual cross-functional and external partners
- Strong project management experience with the ability to lead multiple projects within tight time frames.
- Sound knowledge on impact of transference events on customers such as unemployment, illness, divorce, bereavement etc
- Passionate about customer experience and making life simpler with technology through training
- Customer support/contact center training experience a plus
- A degree level qualification in a business or technical discipline, and ideally an additional certification in a training area or equivalent business experience is highly preferable.
- Ability to work under pressure in order to meet deadlines and tight schedules.
- Demonstrated ability to influence and lead others through the development of insights derived from data analyses.
- Strong leadership and interpersonal skills.
- Creative thinker and innovator
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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