Partner - Talent Acquisition at Confidential
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Training Manager - Customer Care Team - Optometris Business (6-15 yrs)
- Maintaining the Team Performance so that Agent can meet their KRAs.
- Drive the performance of the team and monitoring the performance on Daily, Weekly and Monthly basis.
- Taking Escalation Calls for Manager and replying on disputed emails where the client has already been replied more than 3 times by Customer Care team members.
- Managing a team of almost 70 trainers and almost 30 Auditors.
- Work with the Quality and Training wing in Company.
- Audit process for Stores for better client experience.