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20/02 Vivek Mishra
Partner - Talent Acquisition at Confidential

Views:2585 Applications:253 Rec. Actions:Recruiter Actions:27

Training Manager - Customer Care Team - Optometris Business (6-15 yrs)

Delhi NCR Job Code: 799948

Job Description:

- Maintaining the Team Performance so that Agent can meet their KRAs.

- Drive the performance of the team and monitoring the performance on Daily, Weekly and Monthly basis.

- Taking Escalation Calls for Manager and replying on disputed emails where the client has already been replied more than 3 times by Customer Care team members.

- Managing a team of almost 70 trainers and almost 30 Auditors.

- Work with the Quality and Training wing in Company.

- Audit process for Stores for better client experience.

Women-friendly workplace:

Maternity and Paternity Benefits

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