Training Manager - Collections/Lending - NBFC/FinTech

Manager - Training (Collections, Lending):

Job Responsibilities:

- Execute the Training Program requirements for collections as per the Business guidance.

- Drive training compliance to Inhouse and External partners team.

- Support the consistent execution and tracking as per the training protocols.

- Execute the core elements of the day-to-day Training & Awareness program operations, including course assignments, training reports, troubleshooting, and working on the Learning Management System ("LMS").

- Validate the target audience data for compliance training and ensure remediation of gaps - if any

- Create accurate and clear program dashboards/reports/updates for Leadership and stakeholders.

- Work with the various stakeholder teams such as - Global, Compliance, and HR - in steering the program agenda forward.

- Collaborate with internal stakeholders and the communications team to drive awareness campaigns.

- Identify, develop and continuously improve collections process to ensure overall efficiency

- Develop in an in-depth understanding collections SOP and drive team training implementation

Functional Competencies

- Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.

- Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.

Attributes we are looking for:

- Must be MBA/Graduate and above and have at least 5 years experience in Training/ Collections training.

- Experience in New age NBFCs or Banks or Fintech is mandatory.

- Must have thorough understanding of collections methodology

- Willingness to open in dynamic environment.