This Lead job role would include the below job responsibilities and skills - Experience with Designing & Implementation of process training programmes for the International Collections Domains is a must. Technical skills: - Minimum 8+years' experience into process training. - Strong understanding of process transformation services (SL, Quality, voice / data metrics, etc.). - Excellent facilitation and process transformation services knowledge - Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner. - The Ability to be pro-active in developing trust and professional rapport with Team Managers; work as a team-player. - The Ability to efficiently manage time and to be able to effectively track training criteria (attendance, test scores etc.). - Strong analytical skills. Roles and responsibilities: - Be accountable for the delivery of all the Organization Capability programs for Team Managers and above. - Deliver training programs in virtual or brick and mortar classrooms &amp; follow-up on post-delivery expectations to closure of certification. Have regular touch points with participants during the training phase. - Regarding the business / programs and also improve the performance of the participants attending the training programs. Provide inputs to the Training curriculum to make it effective and efficient. - Ensure compliance &amp; maintain training data for the department accurately and timely. - Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations. - Interaction with different business units and share feedback and concerns

Mumbai

Training Lead - International Collections Domains - BPO/ITES 

Training Lead - International Collections Domains - BPO/ITES  ,Job Description for Training Lead - International Collections Domains - BPO/ITES  in HireaJackal in  Mumbai for (8-15) years of experience. Apply Now!

Job Description for Training Lead - International Collections Domains - BPO/ITES  in HireaJackal in  Mumbai for (8-15) years of experience. Apply Now!