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Senior Consultant - Non IT at Skyleaf Consultants
Views:398 Applications:100 Rec. Actions:Recruiter Actions:5
Training & Development Role - Customer Service (10-20 yrs)
Customer service training and development
- Planning and managing internal reinforcement & refresher trainings and feedback sessions on quarterly and annual basis
- Working collaboratively with the QA team to identify training needs
- Managing content on the 'Learning Management System' and creating training SOPs
- Identifying process gaps and fix them through process changes, refresher trainings etc.
- Optimising training processes for efficiency and analysing training effectiveness
- Planning and implementing training programs that will prepare employees for the next step of their career paths
- Leading, training, onboard and evaluate new trainers
- Implementing training KPIs, preparing and presenting reports on the same
- Leading and handholding outsourced partner teams to drive performance
Must Have :
- A minimum of 10 to 13 years experience in Customer Service trainings
- Experience working with Learning Management Systems
- Experience in vendor management
- Strong written communication skills
Good to Have :
- Passion for sports
- Experience working in a B2C set up
- Experience in training content development
- Experience working with Knowledge Management Systems
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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