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01/03 Tanu Sharma
Senior Consultant - Non IT at Skyleaf Consultants

Views:398 Applications:100 Rec. Actions:Recruiter Actions:5

Training & Development Role - Customer Service (10-20 yrs)

Mumbai Job Code: 1056276

Customer service training and development


- Planning and managing internal reinforcement & refresher trainings and feedback sessions on quarterly and annual basis

- Working collaboratively with the QA team to identify training needs

- Managing content on the 'Learning Management System' and creating training SOPs

- Identifying process gaps and fix them through process changes, refresher trainings etc.

- Optimising training processes for efficiency and analysing training effectiveness

- Planning and implementing training programs that will prepare employees for the next step of their career paths

- Leading, training, onboard and evaluate new trainers

- Implementing training KPIs, preparing and presenting reports on the same

- Leading and handholding outsourced partner teams to drive performance

Must Have :

- A minimum of 10 to 13 years experience in Customer Service trainings

- Experience working with Learning Management Systems

- Experience in vendor management

- Strong written communication skills

Good to Have :

- Passion for sports

- Experience working in a B2C set up

- Experience in training content development

- Experience working with Knowledge Management Systems

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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