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10/05 Ayesha
HR Recruiter at BASK HR

Views:159 Applications:33 Rec. Actions:Recruiter Actions:0

Trainer - Voice & Accent - BPO/ITeS (3-10 yrs)

Hyderabad Job Code: 923165

Roles and Responsibilities:

- Monitor interactions on communication and soft skills as per defined sampling

- Coaching the employees for effective call handling and communication

- Deliver soft skills / Voice and Accent training

- Support floor training initiatives.

- Knowledge of topic-specific content creation, design and development of training material.

- Provide feedback and input for training content enhancement and development.

- Develop action plans for the bottom quartile and ensure they move up the learning curve.

- Must have managed multiple processes/ LOBs.

- TNA/TNI Exposure (should be able to conduct TNA/ TNI)

- Monitor and coach agents on usage of grammar, pronunciations and other aspects of the English / Hindi language, culture, etc.

- Good Reporting Skills - Should be able to create basic reports on Excel and PPT

- Participate in Daily/Weekly/Monthly reviews to share the update and action plan on communication and soft skill improvements

Salary offered: 14-17LPA

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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