Trainer/Training Manager - Hospitality

Designation : Training/ Operations Manager

Duties & Responsibilities

- Designing and customising various training programs to suit client's unique needs. These will include video logs, pictures, presentations and real time training.

- Responsible for training new and existing staff of various operation departments.

- Leading the entire program of training the ground staff and getting them at par with the industry standards of 5 star villa hospitality.

- Setting systems and procedures for implementing training, monitoring actions and evaluating performances of all staff.

- Conducting periodic appraisals and evaluations.

- Implementing and executing training of the designed programs with the staff.

- Responsible for inducting all new staff in the team and to make recommendations on the basis of their performance.

- Monitoring and evaluating the ongoing training and ensure the team is appraised of the company's practices and protocols.

- To be able to support core operations team in day to day operations as and when required.

- Kitchen Set Up for all new acquired homes

- Making a staff plan for all new homes

- Training all the new staff

- Dealing with the new Homeowner related queries

- Checking of the handover list

- Source staff if required

- Creating Menus

- Pricing Ala Carte menus

Skills Required

- Excellent communication skills (English)

- Able to demonstrate consistently high quality of hygiene and other allied services

- Lead by example

- Hands on

- Organised and Systematic

- Patient, energetic and open-minded

- Creative and humorous

- Empathetic and enthusiastic

- Flexible

- Self-confident

- Well-presented, polite and tactful

- Can handle complaints in a calm manner

- Excellent people handling skills

- Previous experience in managing a Housekeeping/F&B team & employees through motivation, coaching and development.

- The ability to anticipate customer needs, change goals and direction quickly and multitasking

- Working knowledge of rooms management systems.

- Advanced knowledge of Housekeeping/ Food & Beverage process and procedures.

Educational Qualifications : IHM, BCOM, BMM, BMS, BAF, MBA or PG