1) This is a problem-solving role suitable for candidates with a Tech background and an inclination towards solving business problems in the Customer Success Department 2) This role is not applicable for Customer Support/Customer Service Executives/Account Managers/etc Job description We are looking for a motivated and self-driven individual to join the Customer Success Team in a leadership role. You are expected to setup business processes/improve existing processes and are willing to scale as leaders and strategic thinkers Key Responsibilities: 1. Design and lead processes in the Customer Success department - Streamline existing business processes - Identify automation opportunities, Build visibility MIS - Design new processes based on business goals - Hire, train and enable teams to ensure quality delivery 2. Design blueprint - Design Building Blocks for the Department. Seek input from peers and get Senior Management onboard. Draft plan for operational teams and resources required - Convert building blocks into a long list of actionable projects. Prioritize projects based on impact & delivery 3. Implement - Build required processes with focus on accuracy, efficiency and scalability. Try to automate as much as possible - Define and set up KPIs to monitor the health of the project - Ensure training of personnel involved and identify specific/periodic training programs if need be. - Solve queries raised by the team. If similar queries are raised frequently, incorporate in the implementation guidelines and train the team 4. Monitor the growth and health of your Departments - Define and set up KPIs to monitor the health of the departments - Set up a monitoring protocol and design MIS reports - Escalate in case of any non-compliance to set guidelines, quality issues etc. - Identify New Projects from Department MIS and reviews. Modify blueprint and processes related to it which may lead to better outcome Requirements: - Top-notch academics from a Tier 1 college - 6 years + work experience in Problem solving/Customer success roles (business strategy, consulting etc) - Strong team player. Keen interest in mentoring and grooming team members, can work cross department - A go-getter. High intent of getting things done. - Strive for excellence. Strong commitment to improve things every day. - Ability to make decisions based on sound logical arguments. Seek continuous feedback to deliver most optimal solutions - Exceptional problem solving skills. First principles person What can you expect at Tracxn? - Meritocracy Driven, Candid Culture. No Politics. - Like Minded Intellectually Curious Colleagues. - Design System & Processes for High Accuracy, Efficiency and Scalability - High Paced Learning. Continuous Mentorship to help Achieve Peak Potential - Manage Multi-Tier Reporting Founders: - Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) - Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Bangalore

Tracxn - Leadership Role/AVP - BSO - Customer Success 

Tracxn - Leadership Role/AVP - BSO - Customer Success  ,Job Description for Tracxn - Leadership Role/AVP - BSO - Customer Success  in Tracxn Technologies in  Bangalore for (6-11) years of experience. Apply Now!

Job Description for Tracxn - Leadership Role/AVP - BSO - Customer Success  in Tracxn Technologies in  Bangalore for (6-11) years of experience. Apply Now!