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Head Talent Acquisition at TMF Group
Views:5145 Applications:174 Rec. Actions:Recruiter Actions:19
TMF Group - Assistant Manager - Credit Management (5-7 yrs)
Key Responsibilities:
OPERATIONAL EXCELLENCE :
- Responsible to handle daily operations
- Should have prior experience in Invoicing / Credit Management
- Ensuring smooth and on time service delivery
- Bridging client communication (queries/escalation) as FPOC
- Handling work allocation and optimum utilization of resources
- Checking team productivity and ensuring the completion of tasks as per AHT to meet productivity targets
- Analysis of timesheet and variance, if any, in the actual vs. AHT
- Regular maintenance of Process documents i.e. UTP, SOP, Decks etc.
- Ensuring operational controls via multiple trackers for Quality, Errors logs etc.
PERSONNEL MANAGEMENT :
- Leave and back-up planning
- Setting up records for roaster, attendence, leave, trainings,
- Upskilling and motivating team for organisational success
- Conflict and change management
- Conducting monthly performance reviews within team
Key Requirements:
- Minimum Bachelor's Degree/PG with an experience of more than 5 years
- Minimum 1-2 years of relevant experience as TL gained in professional firm/ MNCs in service industry (preferably BPO/ITES financial services)
- Working knowledge of both AP & AR preferred
- Desired computer skills include working knowledge of MS Office (excel spreadsheet), an integrated ERP System (Knowledge of View Point is an added advantage)
- Attention to detail with a high degree of accuracy and analytical skills
- Good command of both written and spoken English
- Independent and able to handle work under pressure with ownership.
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