Thoucentric - Digital Commerce Consultant

Digital Commerce Consultant

About us:

Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process and technology solutioning, end to end execution and management.

We have been certified Great Place to Work by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For"

We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution.

We are a group of seasoned professionals having diverse industry, solution and product experience thereby making us effective business liaisons. We are 400+ consultants strong coming with strong diverse background fueling our growth story in India and across four other global locations viz. US, UK, Singapore and Australia.

At Thoucentric, we work on various problem statements.

The most popular ones are :

- Building capabilities that address a market need, basis our ongoing research efforts

- Solving a specific use case for a current or potential client based on challenges on-ground

- Developing new systems that help be a better employer and a better partner to clients

- All of these need the best of minds to work on them day-to-day; and we do exactly that!

- Your contribution to organization development is as important as outward facing consulting.

- We are invested in both, employee growth and client success!

What is in it for You:

- Be part of the exciting Growth Story of Thoucentric!

- Work on projects that help you stay ahead of the curve. Not just exciting projects, if you are a self-starter, you will also get multiple opportunities to design, drive and contribute to the organizational and practice initiatives.

- Constant learning curve with very approachable and intellectual group of consultants.

- Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.

Desired Skill sets : Digital Commerce, E-commerce, Analytics, CRM, Product Management, Consulting, Requirements Gathering

Role Summary:

The role requires an individual to manage portfolio across digital way of selling (Core-commerce, CRM, Marketing Automation etc). Ideal candidate should have deep understanding of customer-facing processes across sales, marketing, and services. The candidate should be able to identify problems, understand the client's requirements, articulate them into user stories liaise with implementation partners to get them developed and delivered out on time.

Who you will work with:

- Solution Leaders (Client / Thoucentric / Integration partners)

- Software Engineers

- Research Teams (need basis)

Key Skills: Digital Commerce Implementation, Digital commerce Architecture, Product Management, Stakeholder Management, Integrated CRM, UI/UX enhancement

What will you do:

- Product/ Program management for implementing Digital Commerce platform for client.

- Identify and implement new solutions/technology to keep up with changing market landscape.

- Have a view of the end-to-end digital commerce execution and provide insights on what's working and what can be better.

- Work with multiple stakeholders across business and tech teams to drive business objectives.

- Lead client conversations in problem understanding and definition, translate them into functional requirements and user stories to development sprints.

- Orchestrate and take ownership of delivery; liaise with designers, developers, testers, and other stakeholders to deliver project on time.

- Provide thought leadership for development of MVP/POC to aid pre-sales and capability building or as per client requirement.

- Design systems and processes to streamline measurement of KPIs and identify key drivers of these KPIs.

Qualifications:

- Strong educational background in engineering, computer science, management, commerce or related discipline or an MBA from a reputed institute

- 2-5 years of experience in implementing systems or managing portfolio related to the digital selling.

Required Abilities:

- Understanding of Architecture across products of Digital Commerce (Headless commerce, Payments, Backend, Loyalty, CRM etc).

- Ability to think through and clearly define MVP and North Star experiences for B2B/B2C e-Commerce products.

- Strong in problem solving and solutioning. Breaking down business brief into structured deliverables.

- Ability to understand levers of product value, usability, and quality.

- Ability to think through and clearly define MVP and North Star experiences for B2B/B2C e-Commerce products.

- Hands-on experience in leveraging tech and working with data to drive business objectives.

- Hands-on experience in implementation/management of core-commerce (Magento, Shopify etc.)/Marketplace / CRM / Marketing products.

- Ability to work on complex application/technical problem identification and resolution.

- Comfortable with applying technical solutions to business/technical problems through customer interactions, design, debugging, testing, and integration/implementation.

Personal Attributes:

- Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation

- Updated with business and technical trends in the Digital Commerce domain

- Work independently on modules that may be used by one or more programs or systems

- Relentless in all aspects of product build, collecting feedback (system driven and anecdotal), and iterate to improve

- Strong planning and organizing skills including the ability to manage several work streams simultaneously

- Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in - writing and verbally

- Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels

- Good team player, self-motivated and able to work on own initiative

- Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues

- Ability to balance conflicting and changing demands through prioritization and a pragmatic approach