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25/12 Recruitment Team
Talent Acquisition at Thoucentric Technology Private Limited

Views:211 Applications:40 Rec. Actions:Recruiter Actions:0

Thoucentric - Consultant/Senior Consultant/Lead - Technical Support (3-13 yrs)

Bangalore Job Code: 876484

- Log and respond to customer support requests via phone, e-mail, and web interface.

- Work as a support team member and utilizing technical skills and product expertise helping to resolving customer - product issues.

- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.

- Act as product technical liaison between support and product development teams.

- Communicate technical product and solution expertise to internal and external customers.

- Handling Production environment Alerts - Debug, resolve and follow up on failures (DBA, Unix, Windows, Network) to maintain the availability of the system.

- Fully document all case interactions and author Knowledge Base solutions.

- Follow operational guidelines and contribute with improvement suggestions

- Provide updates and case statuses to customers and management.

- Proactively Pursue Professional Development through trainings and certifications.

- Collaboration with global teams to ensure 24/7 coverage.

The roles require flexible / shift working hours (no night shifts)

Required Skills and Experience:

- Technical support experience

- Proficiency in PLSQL coding

- Unix/Linux exposure

- Experience in working with incident management tools like Remedy

- Exposure to Supply Chain

- Exposure to best in class supply chain software tool (e.g. BlueYonder/i2/JDA, SAP, Kinaxis, O9) is an added advantage

Personal Attributes:

- Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation.

- Strong planning and organizing skills.

- Good communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.

- Good team player, self-motivated and able to work on own initiative.

- Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.

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This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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