Description : About Thoucentric : - Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end-to-end execution and management. - We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution. - We are a group of seasoned professionals having diverse industry, solution and product experience thereby making us effective business liaisons. We are 300+ consultants strong coming with strong diverse background fueling our growth story in India and across four other global locations viz. US, UK, Singapore, and Australia. - Thoucentric is an 'Ethos' that epitomizes the essence of being a good human. living a life of purpose. being life itself! We are an extension of ourselves together! We breed the basic human values of trust, freedom, nimbleness, compassion, integrity, passion, persistence & conviction. Role Description : - Act as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. - The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed. - Assist on multiple transition initiatives, oversee the program and ensure successful delivery. - Experience of large-scale program set up and development with seasoned project management expertise and skills. - Track, measure, and evaluate vendor performance with weekly, monthly and quarterly status review as against agreed SLAs and KPIs. - Collaborate with Applications and Infrastructure teams for effective planning and execution of different activities such as patching, upgrades, vulnerability remediations etc. and ensuring smooth functioning of the business. - Coordinate with vendor partners to ensure on-time addressal of issues and fulfillment of Service requests raised by business functions and ensuring effective communications being sent to the concerned stakeholders. - Thrive for continuous Service Improvements in BAU space via optimization and automation activities. - Manage escalations by involving the appropriate stakeholders and conflict resolution through cross-functional meetings. - Plan and facilitate training to the business function users on basic IT and Service Management processes. - Plan to incorporate feedback from IT Business Partners and Leads into actionable objectives. - Ensuring smooth functioning of the audit and compliance-related activities by coordinating with the vendor partners such that the committed timelines are adhered. - The candidate should be able to leverage previous work experience or gradually pick-up functional aspects which include business processes in the areas of the supply chain, finance, sales & distribution, marketing, retail, eCommerce, etc. - The candidate must understand different ITIL processes such as Incident, Problem, Service Request Fulfilment, Change and Release Management and Knowledge Management processes etc. - End-user understanding of the IT Service Management tool (ServiceNow, HPSM etc.) and Project Management Tools (Jira) would be an added advantage. Requirements : Educational Qualifications: - Strong educational background from reputed engineering and management schools with - 4-10 years of experience - Certifications in ITIL, PMP, APICS, SAS, ISO Required Skills: - Perform complex IT operational process analysis, design, and review. - Highly proficient in IT Service Management Processes, IT Service Management Tools (e.g., ServiceNow) - Highly proficient in using Microsoft Excel for reporting, data analysis, and other MS tools (Project, PowerPoint, etc.). - Sound Understanding of agile project management methodologies and hands-on experience in Project Management Tools (e.g., Jira) - Understanding of Business Analytics and reporting tools (PowerBI, Tableau etc,) is desirable. - Proven leadership skills with the ability to work with technical and business teams including virtual teams - Must have the ability to work with process and technology vendors in the delivery of project solutions - Must have a breadth of understanding of technology and IT market trends Benefits : Personal Attributes: - Ability to cope in a complex and fast-changing business environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation. - Strong planning and organizing skills including the ability to manage several work streams simultaneously. - Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally. - Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels. - Good team player, self-motivated, and able to work on own initiative. - Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. - Ability to balance conflicting and changing demands through prioritization and a pragmatic approach. Benefits : - Consulting role at Thoucentric will offer you? - Opportunity to define your career path and not as enforced by a manager - A great consulting environment with a chance to work with Fortune 500 companies and startups alike. - A dynamic but relaxed and supportive working environment that encourages personal development. - Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests, etc. Work in a very enriching environment with Open Culture, Flat Organization, and Excellent Peer Group. - Be part of the exciting Growth Story of Thoucentric! Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Anywhere in India/Multiple Locations

Thoucentric - Consultant/Principal - IT Service Delivery 

Thoucentric - Consultant/Principal - IT Service Delivery  ,Job Description for Thoucentric - Consultant/Principal - IT Service Delivery  in Thoucentric Technology Private Limited in  Anywhere in India/Multiple Locations for (4-10) years of experience. Apply Now!

Job Description for Thoucentric - Consultant/Principal - IT Service Delivery  in Thoucentric Technology Private Limited in  Anywhere in India/Multiple Locations for (4-10) years of experience. Apply Now!