Description :

At Thoucentric, we work on various problem statements.

The most popular ones are :

- Building capabilities that address a market need, basis our ongoing research effort.

- Solving a specific use case for a current or potential client based on challenges on-ground.

- Developing new systems that help be a better employer and a better partner to clients.

- All of these need the best of minds to work on them day-to-day; and we do exactly that!

- Your contribution to organization development is as important as outward facing consulting.

- We are invested in both, employee growth and client success!

Role:

- Develop & execute business plans with the assigned accounts

- Conduct complex analysis in order to find new market opportunities

- Handle business deals operations and activities

- Oversee the implementation of different contracts

- Regular follow ups with clients for business and overall relationship management with clients at all levels (including CXOs)

Requirements

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Build Statements of work and contracts for clients

- Negotiate contracts and close agreements to maximize profits

- Develop trusted advisor relationships with key accounts and customer stakeholders

- Regular follow ups with clients for business and overall relationship management with clients at all levels

- Ensure the timely and successful delivery of our service offerings according to customer needs and objectives

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

- Prepare reports on account status

- Collaborate with sales team to identify and grow opportunities within territory

- Assist with challenging client requests or issue escalations as needed

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