Thomas Cook - DGM - Process & Efficiency Improvement - SOTC

About Company:

SOTC Travel Limited (Formerly SOTC Travel Pvt. Ltd.) is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook (India) Limited (TCIL). SOTC India is a leading travel and tourism company active across various travel segments including Leisure Travel, Incentive Travel and Business Travel.

Organization: SOTC India

Location: Mumbai, Urmi Estate Lower Parel

- Understanding business Reality and Customer expectations for the Business.

- Measuring the productivity with the current processes and systems.

- Coming up with plans to ensure Customer satisfaction while maintaining optimum productivity.

- Looking for areas of improvement within the existing processes and Systems.

- Understanding the gap and closing the same through process improvement, automation, outsourcing or any other solution.

- Proven experience in a diverse portfolio of process improvement work.

Education & Experience

- Knowledge of: Process improvement, project management, and change management methodologies, principles, and tools.

- Ability to: Evaluate systems and processes by identifying measures or indicators of performance and the actions needed to improve or correct performance, relative to the goals of the system or process.

- Demonstrate strong analytical skills to identify interventions and mitigate risk.

- Collect, manage and analyse data.

- Work on interdisciplinary teams as a member or leader.

- Demonstrate excellent people management skills including team building, facilitating, problem resolution, negotiating and influencing.

- Compile and present summary reports to committees.

- Post Graduation in any stream.

- Training in Lean, Six Sigma, or other process improvement methodologies.

- Knowledge of: Process improvement, project management, and change management methodologies, principles, and tools.

- Ability to evaluate systems and processes by identifying measures or indicators of performance and the actions needed to improve or correct performance, relative to the goals of the system or process.

- Three to five years of process improvement experience or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying.