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03/12 HR
Talent Acquisition at The WorldGrad

Views:238 Applications:54 Rec. Actions:Recruiter Actions:26

The WorldGrad - Training Manager (3-6 yrs)

Mumbai Job Code: 1013993

Role Definition

The WorldGrad is seeking talented, sales-oriented professionals to build a strong student admissions team. As the Training lead, you will be responsible for:

1. Throughput of the Associates/Counselors on the floor

2. Preparing the SOP and the training modules for the Sales team[Associates, Counsellor (IELTS and TWG) and Backoffice associates]

3. Charter the training plan for all new joiners

4. Preparing a robust OJT plan with pointed interventions with the team

5. Identify TNI based on monitoring interactions and come up with weekly/monthly Knowledge PKTs

6. Liaise with the Product Head and seek continuous improvement in training delivery

The Training lead in the Admissions team will be a critical touchpoint for all our Associate/counselor/product teams. They will be responsible for developing the 1st line across various departments and ensure we have a constant learning experience maintained across the team

Who are we looking for?

Qualification: Bachelor/Master's degree


1. 1-3 years in an Ed-tech/Educational institute handling the training function(should be ready for an IC role)

2. 2-4 years in a Tier 1 BPO handling the Training (or LnD) function

3. Ability to design the training curriculum and implement learnings across the team

4. Excellent written and verbal communication skills


1. Comfortable with using CRM software - LSQ experience will be preferred

2. In-Depth knowledge in making/maintaining, and recording training sessions online/offline

Entrepreneurial: Willing to quickly adapt and learn, and has a "get-it-done" attitude

Location: 91Springboard, Godrej Business Park, Gate 2 Plant 6, LBS Road, Vikhroli West, Mumbai - 400079

Work Days: Alternate 5 and 6 days working with a Sunday fixed off. (i.e. Candidates will work for 5 days in a week, 6 days in the following week, and repeat that)

Working Hours: 10.00am - 7.00pm

Time to Join: Immediate

Compensation: Best, as per industry standards

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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