Talent Acquisition at The WorldGrad
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The WorldGrad - Overseas Training Manager (3-6 yrs)
About The WorldGrad
The WorldGrad (www.theworldgrad.com) is the world's largest study abroad program platform and an award-winning education company. We are backed by OES, Australia's largest online education company, and offer unmatched global opportunities for our students and employees.
Role Definition
The WorldGrad is seeking talented, sales-oriented professionals to build a strong student admissions team.
As the Training lead, you will be responsible for:
1. Throughput of the Associates/Counselors on the floor
2. Preparing the SOP and the training modules for the Sales team[Associates, Counsellor (IELTS and TWG) and Backoffice associates]
3. Charter the training plan for all new joiners
4. Preparing a robust OJT plan with pointed interventions with the team
5. Identify TNI based on monitoring interactions and come up with weekly/monthly Knowledge PKTs
6. Liaise with the Product Head and seek continuous improvement in training delivery
Who are we looking for?
1. Qualification: Degree
2. Experience:
- 1-3 years in an Ed-tech/Educational institute handling the training function(should be ready for an IC role)
- 2-4 years in a Tier 1 BPO handling the Training (or LnD) function
3. Ability to design the training curriculum and implement learnings across the team
4. Excellent written and verbal communication skills
5. Technology:
- Comfortable with using CRM software - LSQ experience will be preferred
- In-Depth knowledge in making/maintaining, and recording training sessions online/offline
- Entrepreneurial: Willing to quickly adapt and learn, and has a "get-it-done" attitude
Location: 91Springboard, Godrej Business Park, Gate 2 Plant 6, LBS Road, Vikhroli West, Mumbai - 400079
Work Days: Alternate 5 and 6 days working with a Sunday fixed off. (i.e. Candidates will work for 5 days in a week, 6 days in the following week, and repeat that)
Working Hours: 10.00am - 7.00pm
Time to Join: Immediate
Compensation: Best, as per industry standards
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