The Sachdev Group - Vice President - After Sales Service

Job Description:

- To devise and implement aggressive service marketing strategies and innovative campaigns for ensuring high level of customer satisfaction and business growth. To maximize cost efficiency and productivity and to liaise with Principals on technical matters and warranty.

- To effectively plan manpower, training and development programmes in line with the changing technology. Planned upgradation / expansion of service infrastructure / resources will be an important area of responsibility. A self motivated individual who can lead and motivate a large team of service professionals & run Service as an independent profit centre would be the preferred choice.

The position will report to Director.

Qualification : Degree in Automobile / Mechanical Engineering preferably with additional management qualification from reputed institute.

Experience : 18-25 years of experience in after sales service of which at least 5-7 years should be in a top management position with profit centre responsibility of a reputed automobile manufacturer / dealership.

- Sound knowledge of the latest technologies, adequate hands-on experience, excellent man-management skills and strong commercial acumen are essential pre-requisites. Proven experience of managing a very large service operation with multiple locations and a big team of Technicians, Supervisors and Managers is a must.