The Red Pen Company Description: The Red Pen is an independent education consulting company, advising applicants who seek to study abroad at the day/boarding school, undergraduate, MBA or master's level. We help applicants in developing an admissions strategy, preparing application components and navigating the complex admissions process to institutions worldwide. We currently have 35 team members in Mumbai and 25 others in locations around the world. Our office is located at Nirlon House in Worli (Mumbai). The Role: - The Manager, Education Consulting will be responsible for leading the Client Service Delivery team on the Undergraduate Service Line. This person should have a thorough understanding of the UG processes and be able to answer questions and support the lead consultants and content specialists. They should know where each client stands in the process and be able to step in when needed. Primary Responsibilities: - Client Management: Oversee the entire team and manage client issues/queries with the LCs/CSs. - Represent the client servicing team as a point of escalation e.g. reassure parents when there are issues. - Team Management/Resourcing: Ensure there are enough resources to service external and internal work. - Liaise with the sales team to understand the clients in the pipeline and how to divide them to amongst the team. - Training: Manage the training of consultants on the UG processes, delegate various team members to support a new joinee with their day-to-day activities until they are up-to speed. - Relationship management: Contacting AOs to understand more about university offerings and courses. - Communicate this knowledge to the wider team. - Data: Review of data through Cialfo or otherwise. Prepare data points for the marketing material. - Marketing: Working with the marketing team to promote TRP through service partners. - Cross-over Initiatives: Supporting the client services manager for cross-over initiatives. Secondary Responsibilities: - The Manager, Education Consulting may be involved in the following activities: Understanding an applicant's background. Conducting online research and suggest programs / universities relevant to the applicant's strengths and goals. Counseling applicants on choice. - Brainstorming topics for essays, interviews and assisting with resume creation. - Coordinating essay drafts (via the Essay Editing Specialist) to assess relevance of content, expression and grammar. Must be comfortable providing verbal and written feedback and inline suggestions. - Reviewing all written application materials, including essays, application forms, and resumes, to ensure consistency and proof reading to ensure effective presentation. Conducting basic interview preparation. - Motivating applicants through a demanding, prolonged application process. Requirements: - Degree from a global program. - At least four years of work experience, including one year of managing people, preferably in a location outside India - Interest in the education sector; Desire to research and learn about global education programs. - Team player who can thrive in a fast-paced start-up environment; outstanding organizational abilities - Maturity, polish and professionalism; the ability to listen and counsel - Computer proficiency (Excel, Word, Powerpoint, Cloud-based software); a smart phone and laptop. - The ability to work from 10 to 6 Monday to Saturday; Saturdays are generally 2x/month most of the year except from August to January, when weekly Saturday presence may be required.

Mumbai

 The Red Pen - Manager - Educational Consulting - Client Service Delivery Team 

 The Red Pen - Manager - Educational Consulting - Client Service Delivery Team  ,Job Description for  The Red Pen - Manager - Educational Consulting - Client Service Delivery Team  in Education Consultants in  Mumbai for (4-7) years of experience. Apply Now!

Job Description for  The Red Pen - Manager - Educational Consulting - Client Service Delivery Team  in Education Consultants in  Mumbai for (4-7) years of experience. Apply Now!