The Karrier - Head - Operations

Operations :

Key Responsibilities :

- Fleet Acquisition and Retention : Build and nurture strategic partnerships with external vendors and stakeholders for seamless fulfillment & delivery experience

- Ensure Service Level Agreements (SLAs) for the cluster /processes are met. Identify causes for non-achievement of SLAs, develop action plans, implement changes and review

- Manage day to day operations

- Own key operations & customer metrics

- Detail out a scalable strategy & roadmap for the operations function

- Work with business & technology teams to build a scalable operations function

Key Skills and Experience :

- Minimum of 4 years of experience.

- MBA from premier institutes is a plus.

- Must have led a large team consisting of corporate staff, warehouse & logistics personnel, and on-the-ground resources.

Desired Competencies:

- A very strong bias for action

- Ability to roll up their sleeves and get work done

- Always focused on doing what's right for the business. High energy, passion and high level of enthusiasm. Create an environment where others want to follow

- Ability to connect with people across teams & levels

- Ability to translate strategies into execution plans and take them to completion

- Willing to take on the tough projects and challenges to grow the business.