ABOUT BCG: The Boston Consulting Group (BCG) is a global management consulting firm and the world's leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with offices in more than 90 cities in 50 countries. For more information, please visit bcg.com.

PRACTICE AREA: BCG's Marketing, Sales & Pricing Practice (MSP) leverages deep consumer and customer insight to inspire revolutionary thinking in all aspects of marketing, branding, sales/channels and pricing. The foundation of our success continues to be outstanding value created for even the most leading-edge of our clients: double digit revenue growth and margin expansion.

A core pillar of the MSP Practice is the Center for Customer Insight (CCI) - which supports proprietary commercial program offerings in Customer Experience and Demand Centric Growth with innovative market research expertise and capabilities. We seek to stay leading-edge in the market through continued investment in our commercial programs and the arsenal of proprietary data and tools that support these programs. We additionally seek to lead and oversee best practice custom B2C and B2B market research undertaken as part of project work with clients around the world.

BCG's Knowledge Practice Area runs a Center for Knowledge & Analytics in New Delhi, India that owns and manages BCG's capabilities offerings and increasing investment in proprietary benchmarking, data, tools, and analytics. Within this center, the Marketing, Sales & Pricing Practice is building a Center for Customer Insight team that contributes best practice primary market research capabilities to project teams around the world, drives our capability advancements in the domain, and plays an active role in supporting proprietary data and tools that enable our core commercial programs.

We are recruiting a Knowledge Expert, Team Manager of the Center for Customer Insight to lead a team who support the execution of these offerings, in close coordination with the global MSP / CCI consulting and knowledge teams.

ROLE SUMMARY: The Knowledge Expert, Team Manager will:

- Develop and lead a service offering to provide best practice primary market research to project teams around the world. The service offering would include items such as advising on market research set up and process, reviewing quantitative surveys and editing with best practice market research input, advising on specific market research techniques (e.g. conjoint, MaxDiff, Van Westendorp, concept testing, ...), performing programming testing, conducting specialized and specific data analysis, etc.

- Broadly own and evolve BCG's perspective on best-in-class research, and our arsenal of tools, techniques and partners to help deliver at that standard.

- Directly manage a team of subject matter experts in delivering these offerings to project teams around the world. This includes hiring, onboarding, deploying and managing team members.

- Play a critical linkage to other analytics teams in the firm to deliver a seamless service offering.

- Regularly partner with MSP and CCI leadership, expert consultants and knowledge team members to seamlessly deliver best practice market research support and proprietary commercial assets and offerings.

- Partner closely with senior business leaders to own end-to-end proprietary data and tools core to MSP commercial offerings. Deployment of these assets includes providing timely and value-added service offerings for BCG users and clients while ensuring integrity and confidentiality.

POSITION RESPONSIBILITIES:

- Deliver best practice primary market research service offering to project teams around the world

- Maintain leading-edge perspective on best-in-class research, and our arsenal of tools, techniques and partners to help deliver at that standard.

- Set and manage overall capability offering to serve market research needs of case teams - expanding and innovating this offering over time based on demands from case teams

- Oversee incoming ad hoc requests from case and proposal teams, assigning them to the appropriate subject matter expert COE resource and ensuring high quality work

- Directly assume some support requests - particularly those requiring deeper expertise

- Liaise with senior CCI team members for engagement and input where needed (e.g. request is particularly complex or requires BCG proprietary offering, specific industry knowledge, etc.)

- Collaborate with business leaders to develop and deliver proprietary data and tools. Manage team members (directly and indirectly) to ensure high quality products and applications.

- Manage scope, workflow, activities, and output of the Center for Customer Insight

- Partner with commercial leaders to shape offerings - inputting specific expertise in insights

- Lead analyst team and, during high capacity periods, own specific products and activities

- Manage ad hoc requests from case and proposal teams, assigning them to appropriate resources to deliver on need and ensuring high quality responses

- Provide coaching and guidance to CCI team members as they conduct their PDT activities

Other ad hoc analytical, data and research tasks: Manage analyst team to work with MSP Practice leads to deliver on BCG client team requests

- Support client teams with ad hoc research and analysis

- Take lead on defining and executing analyses that will be leveraged by case teams and clients

Over time develop deep expertise in BCG's proprietary commercial programs to assume increased intellectual ownership of selected topics within the BCG expert network

JOB REQUIREMENTS:

- Collaborative team manager with strong leadership and coaching skills, work ethics and service-mentality with experience of working in a matrix organization

- Strong ability to work with multiple clients in a fast-paced environment, prioritize requests and manage expectations of clients

- Expertise in primary market research for both quantitative and qualitative techniques (with particular depth in quantitative), in both B2B and B2C environments

- Deep analytical capabilities

- Strong knowledge of and affinity for database and analytical tool management

- Superior problem solving

- 10+ years of experience minimum, including:

- Substantial experience in market research (5-7+ years) - including deep expertise in both executing the work and managing the work of junior team members

- Consulting experience required (at least 2 years)

- Ability and affinity to develop expertise in Customer Centric commercial offerings over time

- Advanced degree

- Effective written & verbal communication (will interact with clients and BCG senior leadership)

- Excellent project management capabilities; ability to multi-task & operate effectively in a matrix organization

- Drives highest quality work in a very responsive manner

- Strong presence, interpersonal, leadership and credibility skills with business sensibility

BCG is an Equal Opportunity Employer

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