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20/10 Samir Saraiya
CEO at ThatsPersonal.com

Views:47371 Applications:1797 Rec. Actions:Recruiter Actions:1327

ThatsPersonal.com - Head - Operations (2-10 yrs)

Mumbai Job Code: 626056

About the Company

ThatsPersonal.com is a niche E-commerce website with a great management team in a fast growing and highly profitable consumer product category. We plan to recruit outstanding individuals as our key hires who can build teams and grow along with the Company. We promise a great work environment and fun work culture. We aim to reward our key hires in line with our aggressive growth strategies and hence looking for high levels of self-motivation and career aspiration.

Job Title: Head-Operations

Job Description

Organise, structure, lead and manage the end to end operations of a leading E-commerce company including warehousing, inventory, order processing, packing, logistics, customer returns, and customer service.

1. Overall management of the outsourced Partner who runs our warehouse and operations. This responsibility includes setting up systems, processes and SOP's for:

- Keeping track of product inwards at the warehouse and to tally the products as per purchase orders or as per Customer Returns.

- Ensuring the products are stored neatly and safely as per product storage requirements and space availability.

- Process daily orders such that products are picked and packed as per the standard SOP requirements for quick dispatch to logistic Partners.

- Manage the overall inventory of the products utilising the available technology tools.

2. Overall management of the outsourced logistic Partners. This responsibility includes setting up systems, processes and SOP's for:

- Timely and efficient pickup and delivery of products from the warehouse to the customer

- Timely and efficient reverse pickup of products from customer to warehouse in case of customer returns

- Efficient logistics to support bulk purchases and sales

3. Overall responsibility and operational excellence for data analysis, reports and control over:

- Monthly inventory management of all products

- Payment reconciliation, analysis and support for all prepaid and post-paid sales

- Payment reconciliation for all Operations ecosystem partners especially logistic partners and warehousing partner

- Create, build and analyse various daily, weekly and monthly reports to deliver KPI's to the CEO and Board of Directors

- Ability to create efficiency across relevant aspects of the business including supply chain management and warehouse operations

- Create customer delight in terms of accurate, fast and cost efficient deliveries including best in class customer service

- Lead innovation within the company and the ecosystem

4. Take a leadership role with respect to:

- Manage the internal relationships with all the other Divisions Heads including Merchandising, Marketing, Product, Technical, Sales and Business Development.

- Lead the external relationships with existing and new ecosystem Partners, solution providers and relevant vendors.

Candidate skill sets

1. Minimum two years- work experience in an E-commerce or warehouse or logistics or customer service industry

2. Proven ability to drive metrics and process improvements and the ability to keep pace with growth while motivating others to meet the challenges of a deadline-driven environment

3. Capability to successfully thrive in an ambiguous environment and changing market conditions

4. Consistent effort, intense commitment, and willingness to go above and beyond when needed.

5. Strong team player and focused on delivering results with high standards. Strong people management and leadership skills

6. Excellent communication skills in English and a local language. Great computer skills including Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Email.

Ideal age Profile: 28 to 40 years

To Apply: Please email and add - Head-Operations- in the subject line

Office Location: Chembur, Mumbai

Salary: On par or better than industry

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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