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19/08 Deep Patel
Director - Human Resources at Teleperformance

Views:810 Applications:177 Rec. Actions:Recruiter Actions:0

Teleperformance - Consultant - TAP - Business Process Re-Engineering (5-10 yrs)

Gurgaon/Gurugram Job Code: 841748

We are having opening Consultant : TAP_Business Process Re-Engineering

Below are required job details :

The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget.

Key responsibilities include -

- Support project initiatives, including identifying and analyzing preliminary business needs, business processes

- Participate in due diligence to identify processes and document SOP and draw process maps as per BPMN standards

- Create and Analyze "AS IS" Workflows. Create and Analyze "TO BE" Workflows.

- Ability to create, execute, and maintain an "AS IS" to "TO BE" Roadmap.

- Re-Design Business Processes.

- Document and Present Business Processes.

- Create and Analyze Business Strategies.

- Create and Analyze Process Maps.

- Identify Process Improvements opportunities.

- Understand critical business and information technology risks.

- Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.

- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.

- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis. Analyze incoming work/demand and workload allocation methods.

Below are required desired skill set :

Key Skills - 

1. Certified or trained lean Six Sigma Black Belt/Green Belt on or before 2018

2. Must have in-depth knowledge of Business Process Mapping and Modeling, Digital Transformation Levers

3. Bachelors or higher education degree with overall 5-10 years of experience with 2-3 years of experience in two or more of the following areas-

Business Process Re-engineering, Transformation, Lean Six Sigma, RPA, Machine, Analytics, Learning & Program Management

4. Possesses outstanding analytic and problem-solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

5. Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.

6. Excellent writing and reporting skills in order to transpire the conversations and the current working procedures into a documented business process.

7. Analytical bend of mind in order to understand the business needs and the workflow of the management and the administration tasks

Women-friendly workplace:

Maternity and Paternity Benefits

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