Job Level Details:
- 10+ years of Experience in Server Infrastructure with at least 2 years experience in Management Role.
- Working Experience in ITIL based Support model handling SLA based Incident/Change/Problem Mgmt work
- Excellent in Partner Management, Communications and Reporting
- Good working experience in Unix OS and Hardware Support
- Basic Project Management Knowledge
Job Description:
The Technology Manager for the CPS DSSM Server Support group would involve the following:
- 10+ yrs of practical experience with understanding of Server Environment includes supporting UNIX and Linux Mid range servers in OS, Hardware and Remote Data center Management
- Good Experience in ITIL Based Service Model and having good understanding of Incident/Change/Problem Management areas.
- Establish good relationship with US partners - US technology and business partners.
- Perform delivery management functions in an on-shore off-shore model, collaborating with US technology managers to identify and execute appropriate projects. Establish proper operating metrics and effect continuous improvement.
- Manage a team size varying from 10 to 15 FTE's along with contractors. Managing team involves recruiting right talent, build, mentor and enable to them to perform to their potential.
- Manage and drive multiple Support and Maintenance activities for different technology platforms
- Proactive & creative development of support Strategy and enhance team productivity
- Be a model for continuous improvement & quality as a foundation throughout the support and Maintenance process
- Lead team adherence to high quality standards, & delivery w/ high quality and efficiency
- Work cross team & collaborate with Technology Managers to ensure support and maintenance activities, including raising issues, exploring & communicating resolutions, and driving for results.
- Mentor/grow individual SMEs in technology and domain
- Ensures that team adheres to organization policies.
Please apply with Below details:
Current CTC:
Expected CTC:
Notice Period:
Willing to relocate to Hyderabad.
Deepika Parihar
8297141110
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