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16/11 Prabahar
Business Development Manager at Technoble Solutions India Pvt Ltd

Views:469 Applications:61 Rec. Actions:Recruiter Actions:0

Technoble Solutions - Manager - Infra Services (10-16 yrs)

Mumbai Job Code: 765521

We have below requirement with 01 of our MNC client in Mumbai.

Notice period :- Immediate Only.

Below is the JD:

- >10 yrs of experience

- Create and maintain the incident and problem management practice.

- Communicating status to all stakeholders, including Executive Leadership.

- Work alongside the Service Desk to respond to major incidents quickly and effectively.

- Proactively identify and remediate major incident causes (major incident avoidance).

- Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed.

- Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.

- Drive root cause analysis.

- Provide timely, clear incident status communications to all IT and business leadership, resolution team members and other stakeholders.

- Participate in Incident Management process improvements.

- Document incident details for input into Problem Management's root cause analysis process, management reporting metrics and follow-up major incident reviews.

- Utilizes ITIL knowledge to review incidents during audits to ensure Incident Management process is being adhered to.

- Drive problem analysis to conclusion to determine root cause for any Severity 1 or High Impact incidents as well as for any recurring incidents

Mohamed Shafeek
Mob No :- +91 9843508878

Women-friendly workplace:

Maternity and Paternity Benefits

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