Business Development Manager at Technoble Solutions India Pvt Ltd
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Technoble Solutions - Manager - Infra Services (10-16 yrs)
We have below requirement with 01 of our MNC client in Mumbai.
Notice period :- Immediate Only.
Below is the JD:
- >10 yrs of experience
- Create and maintain the incident and problem management practice.
- Communicating status to all stakeholders, including Executive Leadership.
- Work alongside the Service Desk to respond to major incidents quickly and effectively.
- Proactively identify and remediate major incident causes (major incident avoidance).
- Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed.
- Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
- Drive root cause analysis.
- Provide timely, clear incident status communications to all IT and business leadership, resolution team members and other stakeholders.
- Participate in Incident Management process improvements.
- Document incident details for input into Problem Management's root cause analysis process, management reporting metrics and follow-up major incident reviews.
- Utilizes ITIL knowledge to review incidents during audits to ensure Incident Management process is being adhered to.
- Drive problem analysis to conclusion to determine root cause for any Severity 1 or High Impact incidents as well as for any recurring incidents
Mob No :- +91 9843508878