Technical Trainer - Sales - BPO

Technical Trainer (sales) -international BPO

Job purpose:

To plan and carry out Technical process training for all new Hire associates and refresher training for the existing people.

Key responsibilities and accountabilities:

- Responsible for developing and organizing in-depth technical training for Supportmart Technical Services.

- Delivers Training Programs / Modules based on training plan requirements and according to a planned schedule

- Collaborates with LnD Team, Operations, and Product Management to obtain information required to develop training materials on all aspects of the product

- Develops training content - handouts, outlines, agendas and syllabi.

- Tailors training content based on trainee’s (Supportmart employees or customers) specific
needs

- Contributes to team planning for both training and development schedules

- Incorporates motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize learning and retention.

- Supports development of e-learning solutions.

- Ensures new training methodologies incorporated into training approach Requirements

Desired Candidate

- Preferred Engineering background typically requires BS/BA (EE/CS) or equivalent

- Prior experience with building and delivering technical training programs

- Good working knowledge and understanding of Windows environment.

- Good working knowledge and understanding of IP Networks, Windows Troubleshooting, Virus and Spyware removal, system optimization.

- Technical development & system deployment in a technical Support Process is a Plus

- Technical Writing experience a plus.

- Presentation skills a plus.

- Great communication, collaboration, and flexibility to work with internal groups and external users.

- Self-starting, motivated, hardworking, and needs to be very flexible with night shifts

CANDIDATE SHOULD HAVE AT LEAST 1 YEAR OF EXPERIENCE IN INTERNATIONAL BPO AS A TRAINER OR TEAM LEAD.