We are looking for TPM / Associate Director IT Support Services

Qualifications - BE, B.TECH, MCA, MSC




Key Requirement for the Position - IT Services management, cloud infra, cloud services, Team management, stakeholders management, compliance reporting

Experience - From 10 Years 0 Months To15 Years 0 Months

Job Description - Overall responsibility for the day-to-day operations of managing Cloud Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services.

- Ensures timely liaison with vendors regarding problems, fixes, and required enhancements

- Creates and maintains strategies related to Cloud Infrastructure and Cloud Services throughout the enterprise ensuring all performance and cost curves are closely managed

- Drives the adoption, and articulate the risks/opportunities from leveraging Cloud Infrastructure

- Oversees and directs the timely evaluation, qualification, and implementation of new software products, tools, and related appliances as it pertains to the Cloud environment

- Five years or more of IT Service Management, data center, and/or project management are recommended,

- Professional with experience leading large complex enterprise-wide infrastructure projects/programs with multiple interfaces and/or 3rd parties

- Experience supporting DevOps automation teams using tools such as Jenkins, AzureDevops

- 3rd party Cloud Provider Experience: AWS, Azure, Rackspace,

- Standard Infrastructure Experience: Monitoring, DNS, DHCP, Backups, and Disaster Recovery

- 5+ years experience working as an Operations Manager with demonstrated success in operating mission critical enterprise software services. Experience launching new services and teams a plus.

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