Technical Program Manager

Analytical/Decision Making Responsibilities :

- Coordinate and lead efforts across operations, multiple technology and program teams.

- Measure every area of the business, drive efficiencies, optimizations and influence decision-making.

- Manage planning and execution of project goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results.

- Build solid customer relationships and be a passionate advocate of operations team to stakeholders.

- Craft scalable solutions to difficult problems and share outstanding analytical insights on how to solve complex problems.

Required Skills , Experience & Background :

- Proactive approach to identifying issues and presenting solutions and options, and where appropriate, leading to resolution

- Ability to clearly articulate both problems and proposed solutions

- Ability to prioritize personal and team workloads to best meet organizational objectives

- Empowered to make decisions and recommend approach based on the results from quality reviews

- Experience working in an agile/scrum environment

- Strong programming and technical experience as this role will require digging into code and interfacing with developers and delivery managers

- Knowledge of tools and processes for results reporting

- Experience with testing big enterprise, high-traffic and multi-tier applications using MS Azure or Amazon Web Services (AWS)

- Experience managing efforts in Unix/Linux environments, distributed systems and/or developing large scale web applications

- First-hand working knowledge of current web technologies

- Knowledge of Agile and automation processes

Behavioral Skills :

- Excellent attention to detail

- Motivated by delivery and speed to outcome

- Ability to determine strategic direction not just tactical

- The ability to work effectively with clients and other management personnel across geographies

- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

- Ability to deal efficiently with escalations and difficult situations under pressure

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