Technical Content Quality Specialist/Manager - Online Learning Platform

Our client is a reputed global immersive online learning platform offering practitioner-level education in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more.

The org trains workers for the new world of work by fostering lifelong, self-driven learning. The company offers the opportunity to gain deep, practitioner-level skills they will need to thrive in a technology-driven future through a combination of real-world projects and online courses. Developed in partnership with industry experts, state-of-the-art topics like software development, data analytics, artificial intelligence, machine learning, cloud computing, digital marketing, and product management.

If you're inspired to be part of something amazing... read on!

A Technical Content Quality Specialist is an engineer, business analyst, and teacher in one. You will own and manage our content maintenance program and ensure programs deliver exceptional learning experiences to every student. You will analyze student feedback and performance, prioritize changes based on impact, and organize program updates. You will make improvements to the learning content based on a detailed pedagogical review of the content and limited user feedback.

Responsibilities:

- Prioritize and correct urgent content issues.

- Maintain course catalog at high quality.

- Collaborate across teams of content developers, support engineers, and student support staff to improve content as the need arises.

- Analyze student feedback, engagement, and progress reports across programs to develop actionable steps to improve content.

- Review and approve content submissions from content contributor network; ensure content improvements deliver the target outcomes.

- Use data to identify potential areas of student challenge in program content and develop plans to address challenges and improve student outcomes.

- Be proactive in developing ideas and implementing tools and solutions to scale maintenance tasks.

What we value ?

- A strong foundation in business analytics and data science (tools and languages, e.g., SQL, Python, Jupyter Notebooks, Power BI, Alteryx).

- Strong business strategy development, decision-making, and analysis experience or experience developing business case studies.

- Comfort using version control tools (git, Github).

- Prior experience in content development or teaching.

- Understanding and debugging technical problems with code or published materials.

- Experience managing small projects with creative and innovative solutions to delegate tasks.

- Able to learn new material eagerly and independently.

Pluses:

- Familiarity with andragogy, pedagogy principles or instructional design frameworks.

- Familiarity with project management tools.

- Completed multiple U programs.

- Ability to work in fast-paced environment/ work in ambiguity.

- Self-motivated, proactive team player with innovative ideas to seek team input.

- Excellent written and verbal communication skills.

- 4-5 years of experience