15/01 HR
HR at Michael Page

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Technical After Sales Manager - Automotive OEM (8-12 yrs)

Gujarat Job Code: 653901

Industry : Auto / Auto Ancillary

Category : Operations

Skills : Service, Technical

Job Description :

- Exceed the Customer Satisfaction targets

- Management of field technical operations

- Warranty Admin Support

Client Details :

- Our client is one of the prestigious and celebrated Automotive OEM Brand which has a 100+ year old legacy to its name

- Is one of the top 5 largest automobile company in the world

Description :

Customer Satisfaction :

- Compile and Manage the Single-Issue list of product issues.

- Drive the resolution of product issues through regular CPIT meetings with home room

- Support in root cause analysis of critical technical product issues local as well as CKD.

- Support in onsite analysis.

- Thorough knowledge of all Automobile systems, Vehicle electronics, Telematics and Technical problem solving & analysis

- Exceed the Customer Satisfaction targets - Internal as well as JP Power

- Cultivate and manage strong relationship with CKD Suppliers and OEM and act as Single Point of Contact

Management of field technical operations :

- Conceptualize and establish a Technical Support hub/Hotline for Network Team in consultation with IT team.

- Guide, lead and mentor the aftersales field technical operations team to achieve the business objectives.

- Support the utilisation of technical resources based on urgency and criticality

- Aftersales Technical process deployment, and standards implementation.

- Initiate, Deploy and monitoring of filed actions and ensure the completion as per the targeted timelines.

- Participate in the technical plant review meetings.

- Support in forming and documenting the solutions and containments of product issues for network & work with Trg Team to update the content

- Initiate, deploy and monitor the filed actions/Recalls

Warranty Admin Support :

- Participate in weekly warranty meetings and monitor the emerging trends.

- Meet the IPTV as well as CPV targets

- Coordinate with PDC for availability of parts for emerging trends

Leadership :

- Managing and delegating work to direct reports

- Create a healthy working environment within the team

- Motivate the team to achieve the targets

Profile :

- Bachelors Degree in Engineering with minimum 8+ years' experience of handling Technical Aftersales operations in an Auto OEM.

- Exposure to export market will be an advantage

- Should be able to communicate in English

- Excellent technical knowhow on all aspects of Automobile technology and vehicle sub systems

- In-depth knowledge of 7 diamond process for problem resolution.

- Hands on exposure on analysis of Thermal Incidents is desired.

- Knowledge / exposure to Spare Parts operations

Job Offer :

- Good pay package

- Great work life balance

For a confidential discussion about this role please contact Robin George on +91 124 452 5467.

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