Technical Account Manager - Customer Success

DO NOT APPLY IF YOU DO NOT HAVE ENGINEERING BACKGROUND WITH TECHNICAL ABILITIES LIKE CI/CD, REQUIREMENT GATHERING, TECHNICAL DOCUMENTATION & TECHNICAL CONSULTING

Job Description :

- Identify and monitor key metrics to assess the customer's health and satisfaction related to the use of ImageKit's products

- Understand the customers' business requirements and provide them with the necessary resources to fulfill those requirements

- Establish goals and KPIs with the customer and define methods or solutions to achieve them in a specific time period

- Engage via periodic business reviews and regular calls with larger accounts to driving them towards the established goals and KPIs

- Strategize engagement with smaller accounts via webinars, events, email campaigns etc.

- Work with the sales team to ensure renewals of key accounts

- Work with the tech team acting as a point of escalation for any technical issues faced by the customer and giving the customer timely updates for upcoming features

- Work with the tech team to understand updates to the product and how it would impact our customers

Requirements :

- Basic understanding of the internet, HTML, CSS, and Javascript

- Outstanding written and verbal communication skills

- Prior experience in customer success or equivalent roles is preferred

- Experience with technology/internet companies is preferred

- Can work across different internal teams and prioritize tasks based on the situation

- Effective relationship management with customers