TechDoQuest - Digital Customer Engagement Manager

Description:

Role Requirements:

- Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.

- Excellent customer focus / Networking / Relationship Building /Results-driven / Selforganized / Decision making.

- Strong knowledge of IT Service Management, SAP Basis and SAP Application.

- Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers.

- Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus.

- Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus.

- Cloud architecture and IT technical infrastructure know-how.

- Technical and application expertise for different cloud solutions (min. HEC & S/4HANA).

- Understanding of escalation handling and procedures.

- Experience in working with cross-cultural and cross-functional teams or individuals.

- Proficiency in English (Written and verbal), additional (local) languages are plus.

- PC3 Delivery Partner Resource Requirement MUST HAVE skills.

Technical Skills:

- Strong knowledge of IT Service Management, SAP Basis and SAP Applications.

- Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers.

- Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.

- Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics.

- Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution.

Soft Skills:

- Excellent customer focus / Networking / Relationship Building /Results-driven / Selforganized / Decision making.

- Excellent communication skills (written and verbal).

- Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution.

- Experience in working with cross-cultural and cross-functional teams or individuals.

- Proficiency in English (Written and verbal), additional (local) languages are a plus/on top.

- Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.