11/12 Ishaan
HR at Tech Mahindra

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Tech Mahindra - Senior Role - Operations (10-20 yrs)

Hyderabad Job Code: 642981

- Primarily to build and manage the delivery center

- Along with managing operations, the role will closely work with sales and pre-sales to close business and support large bids

- The position will manage both voice and back office operations, meet stringent SLAs, CSAT and should have worked on outcome-based revenue projects

- Provide support and guidance to delivery managers across different location

- Demonstrating thought leadership and lessons learned from the other organizations as appropriate to ensure successful delivery of contracted services levels

- Leveraging business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service delivery operations of the BPO center

Desired Skills & Experience:

- 10 to 15 years of experience

- Superior academic background with consistent performance

- Preferred MBA

- Should have managed both voice and back office operations

Mandatory Skill Sets:

- Should have built or managed the Voice and back office support BPO operations.

- Preferably E-commerce domain

- Business process re-engineering and optimization

- SD operation rigor

- Should have worked on outcome-based revenue projects

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