Tech Mahindra - Senior Role - Business Transformation Management (15-20 yrs)
BTS - BUSINESS TRANSFORMATION MANAGEMENT
KEY PERFORMANCE INDICATORS:
1. Assessment :
- Drive consulting revenue growth for the aligned vertical or horizontal areas
- Responsible for capability expansion to create new offering, incubate new offerings and own launch in the market with targeted audience
- Manage the team of consultants to drive revenue growth, ensure delivery of consulting assignments and create future pipeline
- Drive the projects end to end with effective stakeholder management
- Managing the projects at the organization level or for the entire Geography as assigned
- Responsible for all communication with business leadership and client to drive Change management on an organization level
- Responsible for identifying business problem areas and aligning themselves to the pain areas through BB or MBB projects
- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.
- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes
- Provide quality consulting service by applying lean, 6 sigma and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies
- Work in coordination with other departments to incubate new solutions and technology for existing and new businesses
2. Analysis and Feedback:
- Research to create value added / proactive proposals for prospective/existing customers.
- Benchmarking performance of existing customers vis-a-vis competition
- Conduct interactive workshops for employees on Six Sigma GB/BB and generate process improvement ideas
- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes
- Meticulously driving the change management and should proactively own the deployment of new ideas and innovation
3. Reporting & Administration:
- Share progress on Continuous Improvement initiatives with leadership team
- Participate in Governance reviews to review the update and action plan on various process and system improvements
- Spread awareness around practices as Six Sigma, Lean, Automation etc. via workshops, sessions and other activities
- Should be managing multiple projects and ensuring smooth governance around the same
Knowledge (including education and experience) Skills Attributes :
Min 15 years of overall experience and 13 years of experience as Process Improvement Coach/Manager in domains - /Retail/ E commerce / Digital transformation, Business Growth, Sales bent, Six Sigma BB/MBB, Analytical Ability, Customer service orientation , Technical Expertise , Concern for Excellence, Ms Office, BPM tools (Ms Visio, Bizagi etc), Emerging technology - RPA & analytics, Oral and written communication , Initiative , Self-driven, Flexibility, Ownership
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