Tech Mahindra - Quality Manager

- Graduation/Post Graduate (any discipline) with 10-12 years of experience of working in an International/Domestic BPO

- Expertise and domain knowledge in Telecom / ISP

- Should be open to work 24/7

- Six Sigma Black Belt / Green Belt certified with at least 2 projects lead individually.

- Experience with structured process improvement methodologies, including but not limited to Lean

- Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options and risks

- Internal Quality Auditor in ISO 9000/COPC registered coordinator

- He should be able to work with the Sales team on responding to RFAs, due diligence, solution design etc.

- Ability to view the issues end-to-end and develop RCA and corrective action plans with tangible results.

- Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives

- Ability to work within challenging environment with tight delivery timelines; Self-motivated Team player and a proven leader

- Out of the box thinker to develop tools and processes for best utilization of resources.

- Ability to manage Internal and external clients; Strong conflict management skills.

- Self-motivated Team player and a proven leader

- Excellent skills on Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting.

- Reduction of rework and Cost of poor Quality(COPQ)\

- Delivers high impact projects targeting financial gains (i.e. Bonus maximization, penalty reduction or elimination, operational costs reduction, new business win through client value-add projects resulting to shared revenues or new business, etc.)