Tech Mahindra - Manager/Senior Manager - Business Transformation Management - Insurance Domain

BTS - BUSINESS TRANSFORMATION MANAGEMENT

KEY PERFORMANCE INDICATORS :

1. Assessment :

- Drive consulting revenue growth for the aligned vertical or horizontal areas

- Responsible for capability expansion to create new offering, incubate new offerings and own launch in the market with targeted audience

- Manage the team of consultants to drive revenue growth, ensure delivery of consulting assignments and create future pipeline

- Drive the projects end to end with effective stakeholder management

- Managing the projects at the organization level or for the entire Geography as assigned

- Responsible for all communication with business leadership and client to drive Change management on an organization level

- Responsible for identifying business problem areas and aligning themselves to the pain areas through BB or MBB projects

- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.

- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes

- Provide quality consulting service by applying lean, 6 sigma and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies

- Work in coordination with other departments to incubate new solutions and technology for existing and new businesses

2. Analysis and Feedback :

- Research to create value added / proactive proposals for prospective/existing customers.

- Benchmarking performance of existing customers vis-a-vis competition

- Conduct interactive workshops for employees on Six Sigma GB/BB and generate process improvement ideas

- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes

- Meticulously driving the change management and should proactively own the deployment of new ideas and innovation

3. Reporting & Administration :

- Share progress on Continuous Improvement initiatives with leadership team

- Participate in Governance reviews to review the update and action plan on various process and system improvements

- Spread awareness around practices as Six Sigma, Lean, Automation etc. via workshops, sessions and other activities

- Should be managing multiple projects and ensuring smooth governance around the same

COMPETENCIES :

Knowledge (including education and experience) Skills Attributes

Min 15 years of overall experience and 13 years of experience as Process Improvement Coach/Manager in domains - Healthcare/Life Sciences/Telecom/FnA/Manufacturing/Hi Tech/Retail/BFSI/ Media/Marketing Ecommerce /Digital transformation/Insurance

- Business Growth

- Sales bent

- Six Sigma BB/MBB

- Analytical Ability

- Customer service orientation

- Technical Expertise

- Concern for Excellence

- Ms Office

- BPM tools (Ms Visio, Bizagi etc)

- Emerging technology - RPA & analytics

- Oral and written communication

- Initiative

- Self-driven

- Flexibility

- Ownership