21/08 Neha Yadav
HR at Tech Mahindra

Views:2111 Applications:301 Rec. Actions:Recruiter Actions:31

Tech Mahindra - Manager - Quality Monitoring & Continuous Improvement (6-8 yrs)

Pune Job Code: 734609

We are hiring for Quality Manager/ Monitoring & Continuous Improvement Managers


- 6-8 years of overall experience.

- 3-4 years of experience in a Voice based customer service environment / people management environment.

- Monitor metrics & Analysis of team Performance. Monitor team goals and objectives on a daily/ weekly/ monthly and annual basis, using appropriate tools provided.

- Positively contribute to EBIT, FAB customer experience and FAB experience for the players through driving of the People and Business Issue Log.

- Manage outliers in the team based on the variance Calibration with the team and Ops teams.

- Creating the Escalation Matrix for TL - MCI.

- Should have experience in Transformation/agile quality framework.

Women-friendly workplace:

Maternity and Paternity Benefits

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