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21/11 Nirmit Trivedi
Business Associate at Tech Mahindra BPS

Views:2707 Applications:245 Rec. Actions:Recruiter Actions:157

Tech Mahindra - Digital Transformation/Business Transformation Consultant - Service Desk (7-10 yrs)

Hyderabad Job Code: 767068

Digital Transformation / Business Transformation Consultant - Service Desk (Level 1/1.5)

- Good understanding of Transforming the EUC/Service Desk using Next Gen technologies.

- Drive digital and technology led transformations in the account empowered by AI, analytics and Next gen technologies

- Process mapping and identifying non value add steps to create lean and agile processes.

- Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects

- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.

- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes

- Help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and create end-to-end automation solution blueprints

- Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document)

- Act as customers- key contact and guide them through the analysis process and become their trusted advisor on process automation

- Support sales and solution team for business growth

- Research to create value added / proactive proposals for prospective/existing customers.

- Benchmarking performance of existing customers vis-a-vis competition

- Conduct interactive workshops for employees on quality tools and generate process improvement ideas

- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes

- Participate in the development of new offerings and innovation in the automation space

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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