Tech Mahindra - Digital Automation Consultant/ITSM Consultant - Service Desk

Job Description : 

- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.

- Drive Automation across the accounts to identify RPA feasibility and drive them seamlessly.

- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes

- Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis.

- Act as customers- key contact and guide them through the analysis process and become their trusted advisor on process automation

- Provide quality consulting service by applying lean, and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies

- Research to create value added / proactive proposals for prospective/existing customers.