JOB TITLE : Assistant Manager

DEPARTMENT : Internal Audits, Fraud & Security (UK Division)

LOCATION : Mumbai

REPORTS TO : Senior Manager - Internal Audits, Fraud & Security (UK Division)

SPAN OF CONTROL: 3-4 Team Leaders, supervising Team Coaches and Junior Analysts in Internal Audits and Fraud Investigation Team

JOB PURPOSE:

The purpose of this job role is to assist the Audit Senior Manager, end to end, in conducting Audit engagement activities of the contact centre's financial & non-financial business operations, processes & systems in accordance with generally accepted auditing standards to strengthen the organization's Risk Management, Control and Governance Processes and
practices.

PRINCIPLE ACCOUNTABILITIES:

I. To efficiently undertake, manage and execute Audit engagement activities providing independent Audit opinions to the business:

Audit Assignments (Planning)

- Assisting the Audit Senior Manager in preparing the annual audit plan soliciting inputs from the team and stakeholders across the contact centre to identify priorities and resource requirements for the year

- Conducting a field survey on the assigned audit subject to obtain a working knowledge of the nature of the subject

- Developing the assigned audit plan including scope and objectives of the audit, and audit procedures and obtaining the Internal Audit Senior Manager's approval in a timely manner

- Ensuring the audit plan is developed to meet the Audit Committee's expectations and is based on high risk, and compliance with statutory audit requirements

- Planning audit testing strategy and estimating the time for completion of the audit in coordination with the Audit Senior Manager

- Scheduling and assigning audits to team members, ensuring effective and efficient use of resources

- Ensuring quality control of the team's audit plans on an ongoing basis by reviewing and approving plans as they are developed and communicated to stakeholders/business heads in coordination with Audit Senior Manager

Implementing Audit Activities :

- Performing financial, operational, system and process audits of the company- s business units and outsourced operations to ensure adherence and compliance to the organization's corporate policies

V 1.0 Tech MBS Organisation Development - UK 2 :

- Preparing Standard Operating Procedures for key business processes (e.g. Payroll, Leave Management, Financial, Operations, etc.) to effectively increase productivity of capex/ opex

- Carrying out tests, evaluating the results and drawing conclusions based on test findings to discuss scope of improvement in the audit method with the team leader and obtaining the Internal Audit Senior Manager's approval in a timely manner

- Executing an efficient and effective audit approach as defined by internal audit management to ensure all assigned work is completed according to schedule and within the establish budget parameters

- Documenting and actively participating in the development of audit procedures performed as well as the preparing noted concerns for audit report inclusion

- Formalizing Audit procedures in compliance with company policies and international standards and reviewing Audit documents/ SOPs to stay current with changing business environment

Evaluating Audit Activities :

- Performing analytical review procedures on audit activities conducted by the auditees ,using audit software & tools, as applicable

- Validating the audit conclusions with the team leader and auditee and ensuring factual accuracy

- Review audit work papers in coordination with Audit Senior Manager to ensure compliance with professional and company standards to update management

- Drafting audit recommendations and writing audit memos, soliciting inputs from the team leader and obtaining th

V 1.0 Tech MBS Organisation Development - UK 3 :

- Conducting regular risk assessments of business operations and policies as per the audit plan and gathering audit evidence through the audit team

- Facilitating the implementation of the annual risk assessment ensuring all key risks (Financial/ Legal/ Fraud) are assessed and recommending internal control improvements that may include operational enhancements or efficiencies

- Discussing management responses, action plans and timelines to ensure that the risks identified are adequately mitigated

- Reviewing and periodically testing/ monitoring controls implemented by the audit team

- Participating in & monitoring fraud investigations to ensure accuracy, efficiency and quality of investigations impacting customer protection

Team Development & Engagement : 

- Supporting and encouraging team members to be proactive in identifying opportunities to share best practice with Directors and Managers to improve the control environment in the organization

- Managing and overseeing team performance through performance planning, coaching and performance appraisals

- Tracking competency gaps that exist among team members & ensuring that relevant

appropriate tasks are assigned and corresponding training programmes are made available for learning

- Providing ongoing feedback to the team to ensure they develop the skills and competencies required for effective planning and individual professional and personal career growth

KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED:

Core Skills and Competencies : 

Business Acumen :

- Must have thorough knowledge and experience of industry and government regulations, compliance and business operating practices in the finance and ITes industry (Business Processing Outsourcing)

- Must have good knowledge & understanding of compliance & regulatory guidelines to drive contact centre compliance with all quality measures & regulatory obligations including Three's policies & guidelines

- Must have a clear idea and a thorough understanding about the non-negotiables in the contact centre

- Must have working knowledge of the Company's Act, Income Tax Act, Accounting Standards and Standard Audit Practices to make assessments and recommendations to Three in terms of policy change, design and implementing new processes & systems, carrying out internal trainings and certifications for employees etc.

- Must maintain a current knowledge base of Audit industry practices and ensure best practices are always considered within the company

Customer Focus

- Consistently place a high value on customers (internal and external) and all issues and factors that relate to customer experience/ stakeholder expectations and needs

V 1.0 Tech MBS Organisation Development - UK 4 : 

- Ensure delivery of all promises and commitments made to the customers/stakeholders

- Should have the ability to have difficult conversations and build working relationships with stakeholders constructively

Functional Skills and Competencies :

Analytical Thinking, Evaluating & Decision Making

- Ability to accurately analyze audit findings by internal auditors in the team to prevent incorrect auditing practices and negative impact on business operations

- Demonstrate problem solving with data through independent interpretation of audit guidelines

- Ability to efficiently evaluate auditing & control procedures and suggest improvements using various analytical tools and rating indices to evaluate and benchmark processes and environment in the organization

Planning & Organizing :

- Ability to plan, manage scheduling and successfully implement the audit plan including prioritizing audit needs from stakeholders according to business requirements

- Ability to demonstrate an organized and structured approach to conducting and communicating internal audits and investigating fraudulent cases

- Demonstrate good project management skills with an ability to deliver quality auditing services, on time and under budget, tailored as necessary to meet stakeholder/business needs

- Source and select external vendors to deliver value-add solutions to the business in terms of developing and implementing technology-based auditing tools

People Management : 

Coaching & Feedback : 

- Set reasonable, challenging & clear performance goals for direct reports, monitor performance & provide feedback

- Motivate the team for achieving personal, team & professional goals through timely guidance (coaching) & problem solving

- Ability to coach peers and seniors, and provide coaching to stakeholders to discover possibilities/ solutions to their business problems/ glitches

Performance management :

- Provide consistency in performance expectations and measurement

- Conduct analysis of performance metrics of individual team members/ DRs and the entire team as a whole. Create and implement action plan for improvement

Leading & Developing Others : 

- Guide and develop team members through progression planning, understanding and using individual and team development tools effectively

V 1.0 Tech MBS Organisation Development - UK 5 : 

- Hold direct reports accountable for managing and developing their assignments to ensure the department's goals are achieved and customers/ stakeholders satisfied

- Create an environment that encourages and rewards teamwork and collaboration,both internally and externally and inspire team spirit and loyalty to the organization

- Should possess good listening skills, be empathetic and compassionate to individuals concerns and directs necessary follow-up actions

- Lead and coach the team in developing and implementing the audit plan, ensuring that the team is high performing and highly engaged

- Being a Role Model for Three's Brand and culture Communication, Influencing & Negotiating Skills (Stakeholder Management)

- Convey audit findings in understandable terms at all levels of the organization and through proper channels

- Act as a catalyst for major change, get buy-in from seniors, communicate and listen with empathy to overcome resistance, and setting up systems to hold gains

- To work cross functionally with other business areas to share root cause analysis and fix issues by using appeals to reason, data and facts through efficient auditing solutions

- Demonstrating competent communication skills with peers and stakeholders to establish effective business relationships within the company and assist management in the understanding and adaptation of internal control principles

Assertiveness : 

- Ability to have discussions with stakeholders and team members on setting stringent auditing procedures for improving control and governance processes in the organization with mutual agreement

- Communicate and assist management in understanding and ensuring compliance of regulatory requirements in compliance with UK and Indian audit regulations and get

achieve amicable agreement

EDUCATION & EXPERIENCE REQUIRED:

Education : 

- Professional certification in CA/MBA/CPA/ CIA/ MBA required

- Graduate/ Post Graduate in Accounting or Finance or related field

Experience :

- Minimum of 5 years of experience of which, at least 2-4 years experience in managing an Internal Audit & Risk Management function, required

- Demonstrated experience in business development and financial firms preferred

- Thorough knowledge of & experience in financial reporting/ accounting/ taxation practices and regulations of India & UK

Others :

- Thorough knowledge of generally accepted auditing standards and practices (GAAS/ GAAP)/ IFRS of UK & India
 
V 1.0 Tech MBS Organisation Development - UK 6 :

- Knowledge of SAP financial software, Computer Assisted Auditing Tools and IT General Controls

- Working knowledge of MS Office tools, specifically with spreadsheet software (Excel), etc

- Good Presentation Skills

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