Tech Mahindra - Architect - Solution Design - Presales - Retail/eCommerce/CPG Domain

Solution Design Architect - Presales for Retail, e-commerce, CPG - domain (8-18 yrs)

- Work as a Solution Design Architect, and conceptualize solutions that integrate all aspects of organizational capability to address client's business objectives and add value to client's overall business

- Work with onsite sales teams, in a partnership model to pro-actively research specific accounts, identify client's pain areas/business challenges, and design appropriate solutions for pro-active proposals.

- Convince internal and client stakeholders on the challenges identified and how the proposed solution benefits the client

- Work with Sales, Delivery, Pricing, Transition teams to address reactive pursuits (RFX- s) and lead solution design activities

- Bid management to help define/refine sales messages and ensure sales packages are developed and messages communicated to sales team/client

- Market intelligence, Industry intelligence

- Create presentations, collaterals, sales pitches etc.

- Responsible for staying abreast of offering/product roadmap as well as understanding the scenarios, features and functions within each of the offerings and how these are applied to address business and technical problems

- Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process

- Liaison with Offering Owners and Delivery Teams, understand the details of offerings and communicate information back to sales organization

- Liaison with Existing Accounts

- Metrics Capturing and Reporting

Skills Required :

- Excellent understanding of the pre-sales and solutions domain in Retail, e-commerce and CPG industry domain

- Should have sound knowledge of various levers that go into creating winning solutions

- Should have managed Contact Centre / Front office RFX in Retail / CPG domain

- Should be able to co-relate client requirements to various organizational capabilities that can address those requirements

- Should have appropriate knowledge across BPO horizontal areas

- Should understand Retail space very well both from an IT as well as BPO perspective

- Should be able to work seamlessly with various cross-functional teams

- Good Communication and Interpersonal Skills

- Strong Stake Holder Management skills

- Candidate should be from BPO Industry only.