Upgrade to Pro Member
FreeLancer at Nysa Resource Consultant
Views:2159 Applications:292 Rec. Actions:Recruiter Actions:243
Team Manager - Operations - BPO (5-8 yrs)
JOB DESCRIPTION:
Roles and Responsibilities:
- Ensure adherence to company and process guidelines within established productivity standards
- Provide supervision and direction to the team and manage their day-to-day activities
- Maintain and ensure adherence to SOP guidelines by team members
- Provide monthly feedback to team members on their performance
- Provider guidance to the team members to effectively complete the assigned task
- Collects, measures, analyzes, evaluates, interprets, and summarizes data
- Generating reports to be used for performance evaluation of the project
- Cascade and train the team on process updates
- Mentor employees by ensuring productivity along with 100% quality
Skills Required:
- Minimum 2 years of experience in handling team for international process
- Quick learner and ability to lead a team
- Excellent communication & presentation skills Willing to work in fast-growing environment
- Ready to work in Night Shift at Indore Office
- Flexibility with respect to shift timings
- Strong understanding of business goals and standards for customer service
- Ability to communicate effectively with senior management and other departments
- Graduate/PostGraduate in any discipline
- Passion for learning and creative problem solving
Salary offered: 15-20LPA
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
