Team Manager - Inside Sales

A) Recruit, Train, and Coach the Sales Team

1. Recruit and train sales advisors.

2. Guide, support and motivate sales advisors to help them achieve their targets.

3. Develop responses to customer queries and train the team members on the same.

4. Work with the Training Manager to ensure the success of trainees

B) Set goals and measure/audit performance of each team member

1. Develop and share sales target for the team members.

2. Measure performance trends of team members and take corrective actions to match the organisation's expectations

3. Conduct daily team huddles to brief the team on targets.

4. Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedback in coordination with the Training Manager

5. Audit calls, emails to ensure productivity and 100% compliance to processes for each team member

C) Prepare Sales Reports and Strategy Recommendations

1. Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations

2. Ensure correctness of data and report daily performance to the Sales Head

3. Ensure meeting daily/Monthly KPIs

D) Keep Informed of New Products and Services

1. Learn about the benchmark sales practices and implement the same.

2. Study competition and train the team to handle questions related to competition.

3. Learn about related news, products, services to ensure that the sales advisors evolve with the evolving customer requirements.

4. Provide feedback to the organisation on product improvements changes.

Skills Required:

- Exceptional communicator and influencer who can deliver sales pitch like a charm.

- Result-driven with experience of extremely target centric job.

- Confident and persevering risk-taker who thrives in a high-performance high-growth environment.

- Self-learners with the high grasping ability so that you can learn about the product within 2 days.

- Should be able to handle the team