Tasks and responsibilities:  - Coordinates and supervises the team;  - Monitors in the progress achieved in relation to the objectives of the proposed and ensure that the necessary reports  - Provides solving the problems encountered;  - Checks the degree of improvement of the style of work to maximize the efficiency of attaining the objectives of proposed  - Motivates the team, through communication and permanent evaluation;  - Verifies the monthly hours of the team and passes it to the HR Department;  - Organizes the vacations of the team;  - Support escalations when needed  - Managing the day to day delivery of great Customer Service  - Coaching and developing the team.  - Delivering its customer service metrics.  - Scheduling the team and its workflow to ensure efficient and timely delivery of a great customer experience.  - Maintains a great relationship with the team;  - Execute any other provisions given by his immediate superior in the realization of the strategies for short term of the company within the limits of the compliance with the legal basis.  Requirements :   - You have at least 3-5 years of Team Leading experience in Customer Service Center  - You have very good organizational skills and independence in decision-making  - Above average analytical skills  - Commitment, initiative, leadership skills  - You're a fluent speaker and can communicate in English at a professional level  - You have advanced knowledge of MS Office (especially Excel)  - You have trained call center agents in best practices and know the most efficient way to assist with call center operations  - You have strong interpersonal skills - you motivate those around you and especially your team  - You're analytical and KPI driven. You love to work with numbers and are detail oriented and exact.  Salary offered: 6 - 8 LPA  Location: Mumbai   Shift Time: Day   Type of Org: MNC   HQ: Hamburg, Germany  Baiju Balan. Antal International, India. #8108105602

Mumbai

Team Leader - Service Center 

Team Leader - Service Center  ,Job Description for Team Leader - Service Center  in Antal International in  Mumbai for (3-5) years of experience. Apply Now!

Job Description for Team Leader - Service Center  in Antal International in  Mumbai for (3-5) years of experience. Apply Now!