Team Leader - Operation - BPO

Salary Offered: 10L-15L

Responsibilities:

- Create an inspiring team environment with an open communication culture

- Set clear team goals

- Delegate tasks and set deadlines

- Oversee day-to-day operation

- Monitor team performance and report on metrics

- Motivate team members

- Discover training needs and provide coaching

- Listen to team members' feedback and resolve any issues or conflicts

- Recognize high performance and reward accomplishments

- Encourage creativity and risk-taking

- Suggest and organize team building activities

Requirements and skills :

- Proven work experience as a team leader or supervisor

- In-depth knowledge of performance metrics

- Good PC skills, especially MS Excel

- Excellent communication and leadership skills

- Organizational and time-management skills

- Decision-making skills

- Degree in Management or training in team leading is a plus