Team Leader - Customer Service - BPO

Roles and Responsibilities:

- Create an inspiring team environment with an open communication culture

- Set clear team goals

- Delegate tasks and set deadlines

- Oversee day-to-day operation

- Monitor team performance and report on metrics

- Motivate team members

- Discover training needs and provide coaching

- Listen to team members- feedback and resolve any issues or conflicts

- Recognize high performance and reward accomplishments

- Encourage creativity and risk-taking

- Suggest and organize team-building activities

- Directs, administers and controls the day to day operations and activities of facilities and programs in an assigned area.

- Provides leadership, support and guidance to facility management.

- Ensures compliance with an established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

Requirements :

- Proven work experience as a team leader or supervisor

- In-depth knowledge of performance metrics

- Good PC skills, especially MS Excel

- Excellent communication and leadership skills

- Organizational and time-management skills

- Decision-making skills