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09/08 Sudeep V
Talent Advisory Partner at Catalyst Solutions

Views:6446 Applications:671 Rec. Actions:Recruiter Actions:32

Team Leader - Customer Service - BPO (4-8 yrs)

Bangalore Job Code: 961565

Responsibilities:

- Understand the Customer Care Business and Identify relevant KPIs

- Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment

- Ability to strategically manage operational responsibilities than just "getting the job done

- Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals

- Handle escalated customer service issues either through direct personal action or refer to the proper individual/department

- Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager.

- Responsible for recruiting right talent and developing CS Leads with potential to become people leaders.

- Administer annual reviews and performance improvement plans

- Participate and significantly influence functional strategy

- Leads projects within the team to achieve milestones and objectives

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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