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11/05 Rekha
HR Consultant at Avenues Consulting

Views:705 Applications:204 Rec. Actions:Recruiter Actions:3

Team Leader - Customer/Client Services - Asset Management Firm (1-9 yrs)

Mumbai Job Code: 821420

We have an exciting opportunity with an Australian Asset Management Company

Position: Team Lead

Experience: Min 2 years

Location: Vikhroli, Mumbai

Roles & Responsibilities:

- Achievement of service standards and client specific requirements regarding quality assurance, daily reporting and end of month reporting

- Create a team culture where staff are customer-focused and understand customer needs

- Ensure the team provide accurate and complete information, solve problems and complete transactions in a professional and timely manner to agreed standards

- Monitor customer satisfaction results and proactively improve these by focusing on key drivers

- Monitor and measure team and individual staff performance against agreed KPIs

- Manage team resources by ensuring availability and punctuality of team members

- Ensure employee's credit time and leave accruals are within guidelines so that the Company financial liability is limited

- Prepare data for monthly reports for clients and internal stakeholders

- Implement and support changes and improvements

- Manage escalations and seek to resolve them to the satisfaction of the customer and client

- Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements

- Assist other teams across the business as required

- Provide career counselling and development opportunities for team members by discussing their career goals and current training needs, and supporting learning through personal development plans and training

- Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team

- Insert further functions and activities as required (project work, client presentations)

Preferred:  Female Candidates

Candidates must have handle a team of 10+ members

Rekha Parmar
HR Consultant
Avenues Consulting

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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