Team Leader - Customer/Client Services - Asset Management Firm

We have an exciting opportunity with an Australian Asset Management Company

Position: Team Lead

Experience: Min 2 years

Location: Vikhroli, Mumbai

Roles & Responsibilities:

- Achievement of service standards and client specific requirements regarding quality assurance, daily reporting and end of month reporting

- Create a team culture where staff are customer-focused and understand customer needs

- Ensure the team provide accurate and complete information, solve problems and complete transactions in a professional and timely manner to agreed standards

- Monitor customer satisfaction results and proactively improve these by focusing on key drivers

- Monitor and measure team and individual staff performance against agreed KPIs

- Manage team resources by ensuring availability and punctuality of team members

- Ensure employee's credit time and leave accruals are within guidelines so that the Company financial liability is limited

- Prepare data for monthly reports for clients and internal stakeholders

- Implement and support changes and improvements

- Manage escalations and seek to resolve them to the satisfaction of the customer and client

- Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements

- Assist other teams across the business as required

- Provide career counselling and development opportunities for team members by discussing their career goals and current training needs, and supporting learning through personal development plans and training

- Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team

- Insert further functions and activities as required (project work, client presentations)

Preferred:  Female Candidates

Candidates must have handle a team of 10+ members

Rekha Parmar
HR Consultant
Avenues Consulting