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HR Manager at Talentiser
Views:450 Applications:114 Rec. Actions:Recruiter Actions:4
Team Leader - Customer Care Operations - Internet Startup (7-12 yrs)
Job Responsibilities:
- Ensure clear communication and timely resolution of issues.
- Publish performance reports, training needs insight analysis and suggest ideas to improve the performance
- Good customer service and teamwork skills.
- Develops and establishes operational strategy and policies within broad area of responsibility
- Develop objectives for the call centers day-to-day activities
- Develops and establishes operational strategy and policies within broad area of responsibility
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
- Facilitate training session for the representatives
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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