Team Leader - Content Development - Pharma

Team leader - Content Development

Job Description :

Position Description :

- The purpose of the Team Lead role is to provide technical leadership, people leadership and strategic direction to team members within Content Development Center of Excellence.

- The LMI Commercial Learning Services team consists of a dedicated group of learning professionals responsible for sustaining and advancing Marketing and Sales capabilities.

- This team partners with Indy-based learning professionals to design, develop, implement and evaluate learning content.

- This position reports to the Senior Director of Commercial Services and dotted line reporting to the Associate Vice President, LMI Learning and Development.

Key Objectives/Deliverables :

Leadership/Supervision

- Leads a team of group leads, content developers, multi-media specialists, editors, and medical writers.

- Responsible for employee lifecycle management (e.g. , recruitment, onboarding, performance evaluation, career development, annual compensation reviews)

- Embraces culture, organizational structure, roles and practices, including strong knowledge of how team fits into bigger picture of the US Affiliate as well as the broader organization.

- Knows and reinforces learning strategy, design and development processes, content development tools and resources.

- Thinks as a "partner" in the business and ensures that team delivers on expectations (on time, high quality, business value, risk mitigation, cost optimization and return on investment).

- Partners to ensure capacity and workload management can meet business demands.

- Enhances the capabilities of the team through effective recruiting, training, coaching and development.

- Demonstrates knowledge of systems, software, tools and supervisor resources.

- Exhibits knowledge of healthcare environment and regulated industry practices.

- Has a thorough understanding of Quality processes and must be capable of understanding and applying these processes and requirements when executing their role.

- Support evaluation of new technologies, techniques, and tools.

- Partners with LMI Commercial Learning Services leadership team to evolve organization and relationships with Indy-based team.

- Ensures quality, speed, value and compliance throughout the content development process:

- Follows basic project management principles when leading projects

- Identifies improvement opportunities and remove barriers

- Manages capacity plan and resourcing

- Advocate initiatives for continuous improvement and ideas for positive disruption

- Champions and holds team accountable for policies and procedures

- Demonstrates ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues

- Facilitates shared learning forums to identify challenges and establish best practices across the team

- Coach, manage and develop a team of creative problem solvers:

- Able to coach a coach

- Identifies, recruit and select top talent

- Coaches and develops team learning and development competence and experience in managing the careers of learning professionals

- Embraces and champions change and innovation

- Demonstrates ability to handle and appropriately escalate when issues arise

- Uses situational leadership to adapt leadership style for each individual

- Monitors employee engagement and team health

- Manages new-hire onboarding process

- Utilizes Workday process to operationalize organizational goals for team members

- Utilizes Coaching Framework

- Partners with direct reports to create individual development plan/action plan by identifying appropriate training needs for people mangers and individual contributors

- Serves as trusted career advisor, and works with HR to identify career opportunities as appropriate

- Conducts effective one-on-one coaching sessions using the coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill and performance gaps.

- Does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.